How can a lack of empowerment affect customer service in a resort hotel?

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Selling Today Partnering To Create Value

ISBN: 9780133156850

7th Canadian Edition

Authors: Gerald L. Manning

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Posted Date: Mar 05, 2024 03:26 AM

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How can a lack of empowerment affect customer service in a resort hotel?

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Empowering employees to make decisions around complaint resolution can have a profound impact on the customer service experience Heres how 1 Faster Resolution When employees have the authority to reso... View the full answer

Selling Today Partnering To Create Value

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