Y&Z Associates is an IT consulting firm that develops new systems and maintains older systems for its
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Y&Z Associates is an IT consulting firm that develops new systems and maintains older systems for its clients. Erin Liberth recently was awarded a contract to correct problems with an existing system. The system is three years old, and the consulting firm that initially designed the system did a poor job of documentation. The data dictionary, user manuals, and other reference material never have been updated, and no process exists for version control.
- As one of the Y&Z team members, how should you proceed? What steps would you take, and what would be your priorities?
- If new features are added to the system, what steps or procedures should the IT staff use to add new functions and enhancements?
- What advice would you give to the client regarding capacity planning for the future?
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