Evaluate the scope and purpose of quality management within this organizations? DKM&X is a large industrial company
Question:
Evaluate the scope and purpose of quality management within this organizations?
DKM&X is a large industrial company based in the UK that manufactures tools and equipment. Its primary market is in the UK but it also sells to European-based companies and the US. It has a wide range of internal and external stakeholders including staff, customers, business functions, departments, shareholders, partners, regulators and suppliers. The company has various strategic business units and departments including a design shop, distribution centre, workshop, administrative and management centre and customer service centre. DKM&X has built a reputation on quality and as such is committed to ensuring this is embedded in all its business activities. The objectives for the coming year which have been set by the Management Board for DKM&X are to: Provide high quality goods and services which meet and exceed recognised international and organisational standards. Build the organisation's reputation by achieving Investors in People (Gold) and enter the ranks of the top 100 UK employers. A short term strategy for the organisation is to make better use of quality management tools and techniques and the long term organisational strategy is to embed quality management as an overall approach and ethos for learning.
Accounting Information Systems
ISBN: 9780132871938
11th Edition
Authors: George H. Bodnar, William S. Hopwood