2. Explain 'benchmarking' in relation to quality standards.
4. What are the benefits of consultation with stakeholders?
6. Define good practice standards.
8. Give examples of the rights of clients.
10. Give an example of an organisational barrier.
12. How might barriers be created by employees?
14. What is continuous improvement?
16. What might continuous improvement processes measure in an organisation?
18. Which parties may you need to involve in continuous improvement?
20. Provide any vision statements or philosophical statements that demonstrate the service/program is working toward good/best practice in meeting the needs of clients.
22. What is an engagement rate?
24. What are quality of life indicators?
26. How can you identify barriers throughout the organisation?
28. How may lack of awareness present a barrier to improvement?
30. Research and explain what legislation may affect your organisation.
32. What are the benefits of existing state and national quality frameworks?
34. How can employees develop competencies?
36. What are the benefits of feedback mechanisms?
38. What information effects about clients may your organisation need to collect?
40. Why can differences between stakeholder expectations and service objectives be a threat to the organisation?
42. Explain how the stakeholder prioritisation theory will help you to provide information with them.