Explain in detail Define customer value and its importance in crm based on what the textbook
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Explain in detail
- Define customer value and its importance in crm based on what the textbook says. Then talk about mass customization and how it helps with customer value.
- Brief summary about what Netflix is and how Netflix creates value to customers through the search engine recommendation and mass customization.
Related Book For
Modern Systems Analysis And Design
ISBN: 9780134204925
8th Edition
Authors: Joseph Valacich, Joey George
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