Fast Eats is a well recognised fast food outlet in Sungai Long, offering their signature FE Burger as well as plates' lunches which include main menu items such as barbeque ribs, grilled steak, meatloaf and grilled chicken breast.  Fast Eats is currently at the beginning of the design phase of implementing a call-centre ordering system that will allow customers to place their orders through the call-centre for home delivery service. However, the sales manager, Mr. Ham have requested that the project team include a mobile app, connected to their call-centre that would allow the customers to place their orders online using the app.  

Evaluate Mr. Ham's ability to influence the design of the call-centre ordering system as well as the cost involved in adding the website to the design of the new system. 

Answer rating: 100% (QA)

Mr Hams request to include a mobile app connected to the callcenter for online ordering shows his ability to influence the design of the callcenter or... View the full answer