FAVORABLE ATTITUDES MAKE ORGANIZATIONS MORE PROFITABLE introduction: This statement appears to be true. A recent study of
Question:
FAVORABLE ATTITUDES MAKE ORGANIZATIONS MORE PROFITABLE
introduction:
This statement appears to be true. A recent study of 2,178 business units suggests that the
work attitudes measured at a point in time predicted the financial performance of the organization
about six months later. In the study, work attitudes were measured through the
employee responses to 12 questions (e.g., "At work, my opinions seem to count
") and financial results were measured in terms of revenue and profit margin.
Why does workers' job satisfaction seem to pay off? The authors of this study
they discovered two explanations: satisfied employees are less likely to leave the company and
that generate greater customer loyalty. Low turnover and high customer loyalty, helped
organizations would be more profitable. This study also found some evidence of what
it could be called a virtuous circle: having satisfied employees tends to improve performance
Next economic, which tends to further improve employee satisfaction later.
No organization can be all things to all employees, but this study suggests that the
Attention to improving employee attitudes is well rewarded. The authors of this
study conclude: " Improving the perception of employees' work can improve competitiveness
of companies, while positively impacting the well-being of employees. "Instructions
Answer the following questions:
1. Provide examples of two situations in which employees are dissatisfied with the
employment, but they do a reasonable job.
2. Explain why someone who is unhappy with their job works hard and does a good job.
3. Explain why someone who is happy with their job doesn't always perform at a high level.
Business Statistics
ISBN: 978-0321925831
3rd edition
Authors: Norean Sharpe, Richard Veaux, Paul Velleman