1. Find any business with NO CRM practice. Write a business plan to advise this business to employ CRM by using one of the CRM Models you feel appropriate. Analyze two to three particular areas that this business lacks in accordance with the selected CRM Model. What should this business do to create a solid CRM practices. (CRM Models: IDIC; Value Chain; Gartner)

Answer rating: 100% (QA)

The business that I have selected is a small familyowned convenience store The convenience store is located in a small town and has a loyal customer b... View the full answer