Mr. Adamson, a high-ranking government official in Kuala Lumpur, Malaysia, had scheduled a meeting with Roman Dorio,
Question:
Mr. Adamson, a high-ranking government official in Kuala Lumpur, Malaysia, had scheduled a meeting with Roman Dorio, an international real estate developer from Thailand, for 2:30 p.m. Mr. Dorio was a high-ranking government official in Thailand. For Roman, things didn't go as planned right from the start. Mr. Adamson's office was not ushered into until nearly 3:45 p.m., after which he was kept waiting for nearly an hour. When he finally made it into the room, he discovered that there were several other men present. Despite the fact that Roman was eager to get down to business with Mr. Adamson, he was wary of divulging too much information because much of what they needed to discuss was confidential and private. Mr. Adamson seemed more interested in small talk that didn't have much to do with their business than in talking about important issues. This made Roman feel even more frustrated.
What can you do to assist Roman in dealing with his frustration, how you politely interrupt Mr. Adamson and dig down into the main business and don’t mind other people inside the room?