For the past two years, Value Mobile has been working to improve the quality of its...
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For the past two years, Value Mobile has been working to improve the quality of its phones. Data for 2019 and 2020 follows (in thousands of phones): Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time (days) Average customer response time (days) 2019 3819 142 234 185 17 33 2020 16920 498 383 867 19 31 1. For each year, 2019 and 2020, calculate the following: 2. percentage of defective units shipped 3. customer complaints as a percentage of units shipped 4. percentage of units reworked during production 5. manufacturing cycle time as a percentage of the total time from order to delivery For the past two years, Value Mobile has been working to improve the quality of its phones. Data for 2019 and 2020 follows (in thousands of phones): Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time (days) Average customer response time (days) 2019 3819 142 234 185 17 33 2020 16920 498 383 867 19 31 1. For each year, 2019 and 2020, calculate the following: 2. percentage of defective units shipped 3. customer complaints as a percentage of units shipped 4. percentage of units reworked during production 5. manufacturing cycle time as a percentage of the total time from order to delivery
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Related Book For
Horngrens Cost Accounting A Managerial Emphasis
ISBN: 978-0134475585
16th edition
Authors: Srikant M. Datar, Madhav V. Rajan
Posted Date:
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