For this project, you are a Queensland Manager for a mobile phone company. You have 5...

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For this project, you are a Queensland Manager for a mobile phone company. You have 5 area managers who report to you. Each of the area managers has 5 sales reps that report to them. As your team covers such a large and diverse area you have staff from different backgrounds and experience in the range of products that you sell. Your team is made up of the following. You have 5 team members who deal with different ethnic groups. They deal with groups of customers who have English as a second language. They need to have promotional material in multiple languages. Several of the sales reps have young children and work part-time. Two of the sales reps were born in China As the business is only 3 months old each of the teams has at least 3 sales reps who have only just started in the mobile phone sales area. But the others are very experienced and have been involved in the launch of new products. In 3 months time, your company will launch a new range of Moblie Phones. All company staff are to be trained within the next 2 months. You will need to provide material that the retail stores can use to train their own staff. So you will need to make sure that the training material will be suitable for the retail staff. As part of your role, you are required to ensure that your team have all the details of the new product launch. As your team works throughout Queensland you will only be able to meet with the area managers in person once. All other communication will need to be done in writing and video conference. There is a short timeline to ensure that the whole team is aware of the requirements of the launch. As part of the launch, you need to ensure that the following is completed before the launch. All members of the team receive training in the new phones You only have promotional material in English A number of the team live in remote areas where the internet is not the best. This limits video calls. As a rule, you like to let your area managers do the majority of the communication and training with their teams. You have a weekly zoom meeting with the area manager each Friday morning. Training required All sales reps and area managers must be fully trained in the training material. This will allow them to train any retail staff as required. Training materials There is a range of promotional material (all in English and Chinese) A range of online video files can be used for online training for staff. These can be downloaded onto a USB if required. Written training material on how to use the phones written in English and Chinese All of the training materials have been developed in China so often the English is not very clear. Answer the following questions. As a final task, you must evaluate how your communication went and whether improvement could be made in your future communications. This should include a summary of how the communication went, along with any unresolved communication issues that were found. This is to be based on feedback from your trainer. For this project, you are a Queensland Manager for a mobile phone company. You have 5 area managers who report to you. Each of the area managers has 5 sales reps that report to them. As your team covers such a large and diverse area you have staff from different backgrounds and experience in the range of products that you sell. Your team is made up of the following. You have 5 team members who deal with different ethnic groups. They deal with groups of customers who have English as a second language. They need to have promotional material in multiple languages. Several of the sales reps have young children and work part-time. Two of the sales reps were born in China As the business is only 3 months old each of the teams has at least 3 sales reps who have only just started in the mobile phone sales area. But the others are very experienced and have been involved in the launch of new products. In 3 months time, your company will launch a new range of Moblie Phones. All company staff are to be trained within the next 2 months. You will need to provide material that the retail stores can use to train their own staff. So you will need to make sure that the training material will be suitable for the retail staff. As part of your role, you are required to ensure that your team have all the details of the new product launch. As your team works throughout Queensland you will only be able to meet with the area managers in person once. All other communication will need to be done in writing and video conference. There is a short timeline to ensure that the whole team is aware of the requirements of the launch. As part of the launch, you need to ensure that the following is completed before the launch. All members of the team receive training in the new phones You only have promotional material in English A number of the team live in remote areas where the internet is not the best. This limits video calls. As a rule, you like to let your area managers do the majority of the communication and training with their teams. You have a weekly zoom meeting with the area manager each Friday morning. Training required All sales reps and area managers must be fully trained in the training material. This will allow them to train any retail staff as required. Training materials There is a range of promotional material (all in English and Chinese) A range of online video files can be used for online training for staff. These can be downloaded onto a USB if required. Written training material on how to use the phones written in English and Chinese All of the training materials have been developed in China so often the English is not very clear. Answer the following questions. As a final task, you must evaluate how your communication went and whether improvement could be made in your future communications. This should include a summary of how the communication went, along with any unresolved communication issues that were found. This is to be based on feedback from your trainer.

Answer rating: 100% (QA)

How many total team members do you have You have 5 area managers and each area manager has 5 sales reps reporting to them so the total number of team members is 5 area managers 5 sales reps per area m... View the full answer