For years, guests have been confused with the difference between guaranteed and non-guaranteed reservations. Discuss how you
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For years, guests have been confused with the difference between guaranteed and non-guaranteed reservations. Discuss how you will explain this to a guest to avoid any confusion as a reservation agent at a luxury hotel.
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ISBN: 978-0078111044
16th edition
Authors: Jan Williams, Susan Haka, Mark Bettner, Joseph Carcello
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