How can emotional intelligence be utilized in customer-facing roles to enhance customer satisfaction and loyalty, enabling employees

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How can emotional intelligence be utilized in customer-facing roles to enhance customer satisfaction and loyalty, enabling employees to effectively understand and respond to customer emotions and needs?

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Organizational Behavior

ISBN: 978-0132834919

15th edition

Authors: Stephen P. Robbins and Timothy A. Judge

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Posted Date: Mar 25, 2024 06:53 AM

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How can emotional intelligence be utilized in customer-facing roles to enhance customer satisfaction and loyalty, enabling employees

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Organizational Behavior

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