1. How effective do you think Merle will be in communicating his standards of quality to the systems analysis team and members of the IS task force?
2. If systems analysts are able to perceive Merle’s unwillingness to work with the task force on developing quality standards, what could you say to convince him of the importance of user involvement in TQM?

Answer rating: 100% (QA)

1Merle is a person who can be changed easily Therefore he thinks that his colleagues are resting while he is working It makes him talk negatively about members of his team For Merle to perform his dut... View the full answer