Why does a major shoe company, Zappos, have a CEO in charge of happiness? Who is being served, the internal customers or the external customers?

1. How does the speaker describe the purpose of Zappos? How does this fit with what you have learned in this chapter?
 
2. What are the factors in the "happiness framework" described by the speaker? How do these fit (or not) with your own work and life journey?
   
   
https://www.youtube.com/watch?v=1be5QdcwM34

Answer rating: 100% (QA)

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