Hu and colleagues (2001) studied how organizational citizens affect customer service. The conclusions they drew were limited

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Hu and colleagues (2001) studied how organizational citizens affect customer service. The conclusions they drew were limited because tellers were not randomly assigned to treatment conditions. How did they address such concerns?

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Statistics For Psychology

ISBN: 9780205258154

6th Edition

Authors: Arthur Aron, Elaine N. Aron, Elliot J. Coups

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Posted Date: Mar 07, 2024 12:58 AM

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Hu and colleagues (2001) studied how organizational citizens affect customer service. The conclusions they drew were limited

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In order to address concerns regarding the lack of random assignment of tellers to treatment conditions in their study Hu and colleagues 2001 likely e... View the full answer

Statistics For Psychology

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