Hytex is a software company and has a sales force of 30 salespersons. They spend most...

 

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Hytex is a software company and has a sales force of 30 salespersons. They spend most of their time in |the field, calling on customers. When a sale is made, it is necessary for the salesperson to call into the home office to check pricing, availability and delivery. These calls require an average of 10 minutes, exponentially distributed. Salesmen call in at the average rate of once every two hours. It costs the company $15 per hour to employ people in the home office who have the skills to handle the salespersons' enquiries. The salespeople are highly trained, and their time is worth $50 per hour. What is the arrival rate per salesperson per hour? What is the service rate per hour? How many people should be employed in the home office? people per hr /hr/salesperson S/hr S/hr Sales Force Service rate Sales call frequency 0 = A (calls per hr total) sales force cost/hr sales checkers cost/hr Plot Area A.) Arr rt/salesperson/hr = B.) Svc Rate = C.) O per hour pe. O calls per/hr Assuming M/M/s and per hour analysis Total clerk Wait Time in Queue Waiting cost Total cost per Clerks cost/hr (hrs) per hour hour 1 3 4 7 Recommendation for number of clerks: Hytex is a software company and has a sales force of 30 salespersons. They spend most of their time in |the field, calling on customers. When a sale is made, it is necessary for the salesperson to call into the home office to check pricing, availability and delivery. These calls require an average of 10 minutes, exponentially distributed. Salesmen call in at the average rate of once every two hours. It costs the company $15 per hour to employ people in the home office who have the skills to handle the salespersons' enquiries. The salespeople are highly trained, and their time is worth $50 per hour. What is the arrival rate per salesperson per hour? What is the service rate per hour? How many people should be employed in the home office? people per hr /hr/salesperson S/hr S/hr Sales Force Service rate Sales call frequency 0 = A (calls per hr total) sales force cost/hr sales checkers cost/hr Plot Area A.) Arr rt/salesperson/hr = B.) Svc Rate = C.) O per hour pe. O calls per/hr Assuming M/M/s and per hour analysis Total clerk Wait Time in Queue Waiting cost Total cost per Clerks cost/hr (hrs) per hour hour 1 3 4 7 Recommendation for number of clerks:

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Arrival rate per hour per person 12 per hour 05 per ... View the full answer