Identify, evaluate, and critique types of technology [whether components or a system] that would allow you to successfully perform or achieve using mobile apps for hotel bookings and making use of SMS to keep in touch with guests for engaging customers.In your evaluation, address possible guest perception and potential flaws in addition to determining if the tactic is more related to Guest Engagement or Guest Services.

Answer rating: 100% (QA)

Using mobile apps for hotel bookings and utilizing SMS to keep in touch with guests can be effective strategies for guest engagement and guest services in the hospitality industry Lets evaluate and cr... View the full answer