Identify the interconnection of mission, core values and ethical practices in the case Analyze the actions taken
Question:
- Identify the interconnection of mission, core values and ethical practices in the case
- Analyze the actions taken by Starbucks and the effectiveness of these actions.
- Demonstrate an understanding of a proactive approach to addressing ethical issues.
- Synthesize the facts and issues in the case and analyze the course of action taken by Starbucks.
https://www.forbes.com/sites/prudygourguechon/2018/05/06/the-psychology-of-apology-how-did-starbucks-ceo-kevin-johnson-do/?sh=45f61d13ac8d
CEO, Kevin Johnson, was presented with a challenge when two African-American men were arrested in a Starbucks while waiting for an associate. The arrests led to negative backlash for Starbucks. Johnson personally addressed the issue and took several steps to change the culture and policies of the company. This case presents several key issues, including the link between ethical practices, mission and core values, unconscious bias in the workplace, and how a CEO’s actions impact the employees.
Submission Instructions
Write a report . Each report should include an introduction and conclusion, should be 4-6 pages (double spaced), 2.54 cm margins (the default on MS Word), and 12 pts size. The paper should follow the APA guidelines for format and citation.
Understanding Cross Cultural Management
ISBN: 9781292015897
3rd Edition
Authors: Marie Joelle Browaeys, Roger Price