1. The following problem relates to the Six Sigma concepts discussed in class, the textbook, the...
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1. The following problem relates to the Six Sigma concepts discussed in class, the textbook, the handouts, and the catapult exercise: A. Blake the owner of Blakester's Speedy Pizza, a home delivery pizza operation, keeps track of customer complaints. For each pizza delivery, there are three possible causes of customer complaints: a late delivery, a cold pizza, or an incorrectly made pizza. Each week, Blake calculates the rate of delivery "defects" per total pizza deliveries, and then uses this information to determine his company's Six Sigma quality level. During the past week, his company delivered 620 pizzas. His drivers received sixteen late delivery complaints, nineteen cold pizza complaints, and five incorrect pizza complaints. culate Blake's defective pizza deliveries per million opportunities. Show all calculations clearly! What level of the Six Sigma concept is his company currently operating at? Is this an adequate level of quality? What would you recommend that Blake to do improve? 1. The following problem relates to the Six Sigma concepts discussed in class, the textbook, the handouts, and the catapult exercise: A. Blake the owner of Blakester's Speedy Pizza, a home delivery pizza operation, keeps track of customer complaints. For each pizza delivery, there are three possible causes of customer complaints: a late delivery, a cold pizza, or an incorrectly made pizza. Each week, Blake calculates the rate of delivery "defects" per total pizza deliveries, and then uses this information to determine his company's Six Sigma quality level. During the past week, his company delivered 620 pizzas. His drivers received sixteen late delivery complaints, nineteen cold pizza complaints, and five incorrect pizza complaints. culate Blake's defective pizza deliveries per million opportunities. Show all calculations clearly! What level of the Six Sigma concept is his company currently operating at? Is this an adequate level of quality? What would you recommend that Blake to do improve?
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Answer Step 1 Step 2 Consider a pizza delivery shop that guarantees delivery within thirty minutes f... View the full answer
Related Book For
Cost management a strategic approach
ISBN: 978-0073526942
5th edition
Authors: Edward J. Blocher, David E. Stout, Gary Cokins
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