If you have worked in customer service and been able to develop such a strategy and way
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If you have worked in customer service and been able to develop such a strategy and way to phrase your statements to manage certain situations with misbehaving customers, go ahead and share two (2) specific kinds of challenging customer behavior. For each of these two behaviors explain your strategy for how to handle the customer and what phrases you use to in communicating verbally with the customer. Include your personal strategy for keeping yourself in control while being treated poorly.
Related Book For
Understanding Business Ethics
ISBN: 9781506303239
3rd Edition
Authors: Peter A. Stanwick, Sarah D. Stanwick
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