Imagine that you are the manager of the HIM department of a small community hospital. You recently
Question:
Imagine that you are the manager of the HIM department of a small community hospital. You recently learned that employees in your department regularly access confidential personal and medical information about people they know personally. The information is not relevant to their jobs, and they use it for their own personal information. They also share this information by gossiping about it with their coworkers.
You learned about the inappropriate access to information when a patient’s lawyer contacted the hospital alleging that their client’s confidential information was made public when the client enrolled their child in a local summer day camp. The child’s mother has chosen not to immunize her child for cultural and religious reasons, and your employees accessed this information from confidential medical records and shared it with community members. A recent outbreak of mumps in the area has people on alert and, not understanding the cultural and religious implications of the mother’s choice, the community reacted strongly to learning about the child’s immunization history. The day camp did not admit the child, and the family is being ostracized from community and social activities.
USING THE ADKAR CHANGE MODEL: Add specific policies and procedure protocols using the ADKAR change model for this scenario.
What are the specifics that need to be added into the following categories?
Confidentiality Policy:
Cultural Sensitivity Protocol:
Access Logging:
Ongoing Training:
Leadership Enhancing the Lessons of Experience
ISBN: 978-0078112652
7th edition
Authors: Richard Hughes, Robert Ginnett, Gordon Curphy