In a call center customers complain that they have to wait too long before an employee answers

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In a call center customers complain that they have to wait too long before an employee answers their call. A Lean Six Sigma project is initiated to reduce these complains. What is an appropriate CTQ for this project?

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Business Statistics A Decision Making Approach

ISBN: 9780133021844

9th Edition

Authors: David F. Groebner, Patrick W. Shannon, Phillip C. Fry

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Posted Date: Feb 19, 2024 06:01 AM

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In a call center customers complain that they have to wait too long before an employee answers

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In a Lean Six Sigma project aimed at reducing customer complaints about long waiting times in a call center an appropriate CTQ CriticaltoQuality metri... View the full answer

Business Statistics A Decision Making Approach

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