In a catering SOR, a key performance indicator was defined as below. The SLA states speed to

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In a catering SOR, a key performance indicator was defined as below. The SLA states "speed to serve" should be minimum 75% of the expected service level.

Metric: speed to serve at the food counter

Expected service level (target): Average3 minutes at food counter per person.

1. Develop the formula to compute the metric. Give an example of it's usage.

2. How would you collect data to compute and monitor this performance metric?

Related Book For answer-question

Financial Management for Public Health and Not for Profit Organizations

ISBN: 978-0132805667

4th edition

Authors: Steven A. Finkler, Thad Calabrese

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Posted Date: May 11, 2024 12:42 PM

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In a catering SOR, a key performance indicator was defined as below. The SLA states speed to

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1 Formula to Compute the Metric The formula to compute the speed to serve at the food counter metric ... View the full answer

Financial Management for Public Health and Not for Profit Organizations

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