Today is your first day working at your local education and care centre. You are very pleased about your new job as an administration support officer. You have a background in administration, and you are a very systematic and organised person. This morning you meet with Kim, who will be showing you around the office. As you enter the office, you notice that it is very untidy. Kim tells you that the manager, Karen, has been on annual leave, and the office is always a bit of a mess when Karen is away. On the desk, you see enrolment forms, medical information, staff files and recent observations piled-up in no particular order.

Next to you is a large filing cabinet that is open with its many drawers spilling out their contents on the nearby floor. Just then, the phone rings, and Kim answers. While on the call, Kim scrounges around for a little piece of paper to write notes on. Then, Kim writes down a few dot-points about a child’s recent asthma attack on the weekend as the parent on the other end of the phone gives her a full recount of this medical emergency. Kim then pins this note to a large and very overcrowded corkboard. You can see that the office is currently very disorganised. Although you are feeling a bit overwhelmed about the situation you are keen to start work immediately and get the office organised.

There are child enrolment forms and staff personal files piled up on the desk in a haphazard manner. Explain how the staff and family’s personal information must be stored and archived from a legal requirement.

What procedures should be followed regarding access to information such as enrolment forms?

Name security protocols that should be in place for confidential information stored in computer programs.

 

Answer rating: 100% (QA)

Storing and Archiving Staff and Familys Personal Information Confidentiality and Privacy Staff and familys personal information including enrolment forms and staff personal files must be stored and ar... View the full answer