1. In its pursuit of improved quality, Wainwright emphasized two sets of initiatives: one based on improvements in its manufacturing operations (e.g., just-in-time manufacturing, computer-aided design) and the other based on human resource management (e.g., employee empowerment , profit sharing).
2. 
   
   1. Why was it necessary for Wainwright to emphasize both of these sets of initiatives?
   2. How are they related?