In selling cruises many of the mass market cruise lines offer very similar products and go to the same destinations. Unlike mass market lines, luxury ships and specialty lines offer different opportunities. How can you be sure you are suggesting the right cruise for the client? If a client is dissatisfied with the choices you presented what do you think went wrong? How will you restart the sales process with this client? What does Quality Customer Service mean from your perspective? Question 2 2. There are certain types of questions that you should avoid asking. When will closed ended questions -- (any question that can be answered with a "yes" or "no") be appropriate? When should you use close ended questions? Give examples When will closed ended types of questions be a hindrance to the sales process? Usually, the closed ended questions begin with certain phrases. 1."Shall I..?" 2. "May I..?" 3."Would you like...?" 4. "Will you...?" They give the prospect the opportunity to say "no" and end the conversation. What are specific statements and questions that you could offer during the sales cycle to avoid problems. What are questions that will bring you closer to closing the sale and fulfilling your original objectives?