In the returns department, we deal with units coming back from customers and our top priority is
Question:
In the returns department, we deal with units coming back from customers and our top priority is to make them available in picking bins ASAP so that they can be resold at the earliest. The first process is unloading, where all the units delivered are offloaded on the dock. Units are then separated to feed the following 2: returns and return problems. After every unit is processed, it is put away on the shelves in pickable bins through the BTS (Back To Stock) process.
The objective is to process the entire volume in one 8-hour shift (assume there are no breaks). The shift manager started the resource planning but had to leave for an urgent meeting. With the information below at your disposal, please fill the rest of the table below:
- Unloading rate per hour per person = 320 units
- Returns rate per hour per person = 15 units
- Return problems rate per hour per person = 5 units
- BTS rate per hour per person = 160 units
- Total headcount available in returns = 27 employees
Process | Volume (Units) | Employees Needed |
Unloading | ||
Returns | 3240 | 27 |
Return Problems | 160 | |
BTS | 2 |
There is a breakdown in operations 3 hours before the end of the shift that forces the team to stop and lose productivity. It is eventually repaired 2 hours later and operations are back up. All employees are available to work in the last hour of the shift. On top of that, and in an effort to process as many orders as possible, you were able to convince 8 employees to sign up for an additional hour of overtime.
how would you plan the resources during the last hour of the shift, and the additional hour of overtime? What is the volume that you are left with (unable to ship) by the end of the day? All employees are trained in all processes. Please answer below:
Last regular working hour of the shift (27 employees):
Process | Work Available | Employees | Volume Processed |
Unloading | |||
Returns | |||
Return Problems | |||
BTS |
Overtime hour (8 employees):
Process | Work Available | Employees | Volume Processed |
Unloading | |||
Returns | |||
Return Problems | |||
BTS |
Volume remaining at the end of the day: ___________ units
Accounting Information Systems
ISBN: 9780132871938
11th edition
Authors: George H. Bodnar, William S. Hopwood