In week 2 you identified 3-5 processes that will affect your product or service. This week we are going to make sure that the product matches your product or service. You can have some of the best-looking processes in the world but if they don't fit the product or service then they will all but ensure failure.

The Netflix process of creating the product or service.

The service industry is a very competitive market, and Netflix is one of the largest companies in the world. The company has over 209 million paid subscribers worldwide as of July 2021. In order to remain competitive, Netflix has to constantly innovate and create new services and products. Amazon, whose Prime Video service is less expensive and has over 175 million customers, is the company's main rival and might take market share from it. Amazon, Hulu, Disney+, and some of the cable channels' subscription services are just a few of the rivals that in 2021 could threaten to steal market share from Netflix. "Programming costs" are Netflix's first and most evident threat. The corporation anticipates spending $12 billion on content by the end of 2021, having already spent $8 billion in the first half of that year. Spending that much money on material is expensive, and bidding wars can drive up prices even further. However, Netflix's top line is expanding so quickly that it might help allay this worry. It is unimportant that Netflix has dominated the streaming market compared to its rivals. The fundamental concern is the price of programming. How on earth could Netflix succeed over the long haul in the fiercely competitive market for online streaming services?

In order to remain competitive, Netflix has to constantly innovate and create new services and products. By July 2021, the business had more than 209 million paid subscribers worldwide. Netflix needs to constantly innovate and provide fresh services and goods if it wants to stay competitive. Amazon, whose Prime Video service is less expensive and has over 175 million customers, is the company's main rival and might take market share from it. Amazon, Hulu, Disney+, and some of the cable channels' subscription services are just a few of the rivals that in 2021 could threaten to steal market share from Netflix. "Programming costs" are Netflix's first and most evident threat. The corporation anticipates spending $12 billion on content by the end of 2021, having already spent $8 billion in the first half of that year. Spending that much money on material is expensive, and bidding wars can drive up prices even further. However, Netflix's top line is expanding so quickly that it might help allay this worry. Netflix has dominated its competition in streaming-that is not a concern. The real worries are programming costs. How could Netflix be a long-term winner in an online streaming service market, which is one of the most competitive markets?

Netflix has to constantly innovate in order to remain competitive. The company has over 209 million paid subscribers worldwide as of July 2021.Netflix must constantly innovate and develop new services and products in order to stay competitive. Competition from Amazon, whose Prime Video service is less expensive and has over 175 million customers, might take market share away from the business. In 2021, a number of rivals, such as Amazon, Hulu, and Disney+, as well as some of the cable networks' subscription services, pose a threat to Netflix's market share. "Programming costs" are the first and most evident danger to Netflix. In the first half of 2021, the firm has already spent $8 billion on content, and by the end of the year, it anticipates spending $12 billion. Spending that much money on material is expensive, and bidding wars can drive up prices even further. However, Netflix's top line is expanding so quickly that it might help allay this worry. It is unimportant that Netflix has dominated the streaming market compared to its rivals. The fundamental concern is the price of programming. How on earth could Netflix succeed over the long haul in the fiercely competitive market for online streaming services?

• • Take a systems view of how the processes work together and work separately in order to achieve the product or service of your company.
  • What are the most likely failure points for each of the processes?
  • As an operations manager how much control do you have over the failure points?
  • What contingencies will you put in place to ensure your company is still able to deliver its product or service if a failure occurs in one of the processes?