Many businesses such as fast food restaurants and coffee shops have Customer Loyalty Programs that reward...

 

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Many businesses such as fast food restaurants and coffee shops have Customer Loyalty Programs that reward you for purchasing their products or using their services. These programs are based on operant conditioning. Below are four examples. For each example, name the schedule of reinforcement used. Your choices are A) Fixed Ratio; B) Variable Ratio; C) Fixed Interval; and D) Variable Interval schedules. 1) In pre-smartphone days, fast food restaurants and coffee shops used to give out punch cards. You got a punch for every purchase. After you filled your punch card, say after 10 visits, you got a free meal or beverage. This is an example of which schedule of reinforcement. 2) Most businesses now run their loyalty programs through apps. The app keeps track of your purchases, including what you purchase, how often, and when. The app can be programmed to dispense rewards according to different criteria. Say the app is programmed to give you a reward after a random number of purchases. You never know how many purchases you have to make to get a reward. This is an example of which schedule of reinforcement? 3) Your phone app is networked with the apps of all the other customers who have the app. You learn that a coffee shop chain will give a reward to the first person who makes an order through the app every hour on the hour. This is an example of which schedule of reinforcement? 4) The company decides to reward the first person who orders food through the app after a certain time period. So after a reward is dispensed, a certain time period has to pass before another reward is given. The first person to make a purchase on the app after the time period ends gets rewarded. The time period is not set but can vary randomly from one minute to eight hours. This is an example of which schedule of reinforcement 5) What is the key to distinguishing between ratio and interval schedules? Between fixed and random schedules? 6) Name some companies that have loyalty programs, especially ones run through their phone apps. 7) According to what we know about schedules of reinforcement, which of the schedules should lead to highest rate of purchases? 8) Do you think that companies take advantage of schedules of reinforcement to get people to purchase more through their customer loyalty programs? Explain your answer. 9) Do you think that you respond differently to different schedules of reinforcement in customer loyalty programs? Have you ever chosen to use a service or make a purchase because of a reward or incentive? 10) How easily are people's behavior, including our own, controlled by schedules or reinforcement? Many businesses such as fast food restaurants and coffee shops have Customer Loyalty Programs that reward you for purchasing their products or using their services. These programs are based on operant conditioning. Below are four examples. For each example, name the schedule of reinforcement used. Your choices are A) Fixed Ratio; B) Variable Ratio; C) Fixed Interval; and D) Variable Interval schedules. 1) In pre-smartphone days, fast food restaurants and coffee shops used to give out punch cards. You got a punch for every purchase. After you filled your punch card, say after 10 visits, you got a free meal or beverage. This is an example of which schedule of reinforcement. 2) Most businesses now run their loyalty programs through apps. The app keeps track of your purchases, including what you purchase, how often, and when. The app can be programmed to dispense rewards according to different criteria. Say the app is programmed to give you a reward after a random number of purchases. You never know how many purchases you have to make to get a reward. This is an example of which schedule of reinforcement? 3) Your phone app is networked with the apps of all the other customers who have the app. You learn that a coffee shop chain will give a reward to the first person who makes an order through the app every hour on the hour. This is an example of which schedule of reinforcement? 4) The company decides to reward the first person who orders food through the app after a certain time period. So after a reward is dispensed, a certain time period has to pass before another reward is given. The first person to make a purchase on the app after the time period ends gets rewarded. The time period is not set but can vary randomly from one minute to eight hours. This is an example of which schedule of reinforcement 5) What is the key to distinguishing between ratio and interval schedules? Between fixed and random schedules? 6) Name some companies that have loyalty programs, especially ones run through their phone apps. 7) According to what we know about schedules of reinforcement, which of the schedules should lead to highest rate of purchases? 8) Do you think that companies take advantage of schedules of reinforcement to get people to purchase more through their customer loyalty programs? Explain your answer. 9) Do you think that you respond differently to different schedules of reinforcement in customer loyalty programs? Have you ever chosen to use a service or make a purchase because of a reward or incentive? 10) How easily are people's behavior, including our own, controlled by schedules or reinforcement?

Answer rating: 100% (QA)

Lets dive into each of the reinforcement schedules mentioned and explain why each example fits its assigned schedule 1 Fixed Ratio FR Schedule This schedule of reinforcement provides rewards after a s... View the full answer