Individual research report that is focused on ensuring that students can do quality research into the airline
Question:
Individual research report that is focused on ensuring that students can do quality research into the airline industry. Students are expected to answer the following questions:
• Identify both established and emerging consumer value propositions within the airline industry.
• Provide a process map (or flowchart) of the selected airline departure process faced by passengers.
• Discuss the application of service excellence in airline operations.
• Review the relationship between service quality and profitability for the airline industry.
• Describe the current and potential operational challenges faced by managers in the chosen airline.
• Provide recommendations for improving the service operations of the chosen airline.
Management Accounting
ISBN: 9780730369387
4th Edition
Authors: Leslie G. Eldenburg, Albie Brooks, Judy Oliver, Gillian Vesty, Rodney Dormer, Vijaya Murthy, Nick Pawsey