IT service management (ITSM) refers to all procedures, processes, and policies that help organizations manage and implement their IT services. With this, ITSM’s goal is to consistently support and improve the delivery of IT services to align with the needs of the enterprise. Organizations frequently adopt a predefined framework of best practices and standard processes to provide a disciplined approach to service management. Like anything in tech, though, there are numerous ITSM frameworks to choose from.

This assessment aims to identify three different frameworks for ITSM applied for different organizations. In more specific, you require to answer the below tasks:

1. Identify three different frameworks and policies related to ITSM.
2. Recognize the component and attributes of each selected framework.
3. Identify the applicability and limitations of each chosen framework.
4. Make comparisons between the selected frameworks.
5. Explain each framework with one specific example and present the limitation and
applicability of the framework in any organization (you need to have three examples)

Answer rating: 100% (QA)

Identify three different frameworks and policies related to ITSM a ITIL Information Technology Infrastructure Library ITIL is a widely adopted framework that provides a set of best practices for ITSM ... View the full answer