John's accounting firm has been receiving backlash for its lack of inclusivity. John is frustrated with the feedback. John intentionally recruits in diverse neighborhoods and his staff is racially diverse. He has been working on creating training programs to gain more racial diversity across the hierarchy, but besides that, he believes he is doing a good job. According to diversity and HR practices, what is John missing? John lacks surface diversity John needs to know that he must treat everyone equal. Intentionally trying to recruit in diverse neighborhoods could be a set back. John needs to know that diversity takes time $.$ It will take a few years for people to appreciate diversity John needs to focus on making sure the members of his organization feel like they