Jude Quan has become the new chief financial officer (CFO) at Nost Vineyards (NV). As such, he is responsible for making top-level decisions, such as driving operational and financial changes to ensure NV continues to grow. Jude is a CPA with years of experience at a larger corporation than NV, with operations across Canada. He wants to ensure that his decisions for the upcoming year show the CEO and the "New" Chairman of the Board of Directors how well he is managing the organization as a whole. 

Nost Vineyards is a wine manufacturer. It distributes its products to retailers across Canada. Nost's objective is to be the number one distributor of its product lines in Canada. Nost competes against a limited number of Canadian companies but also competes against several large California vintners. It seeks to increase market share through the delivery of quality products. It believes it can achieve its objectives through quality control in its manufacturing processes, improved efficiency (particularly relating to yields), and innovation of its products. These goals align with NV's corporate strategy.

Historically NV has used return on assets and return on investment to evaluate and reward the divisional manager's performance. Jude is concerned because these measures of performance present some challenges and can be manipulated. He knows that there are other methods of evaluating the performance of divisions or even the whole company and would like to explore them. In particular, Jude has a lot of experience in implementing Balanced Scorecards (BSC) at his previous company. The performance of his prior company improved after implementing the BSC.

Additional information Nost has had problems with employee turnover, both in production and administration. It pays competitive wages and salaries but still has struggled managing employee turnover. Employee surveys have determined that employees do not believe the company provides adequate training or support and that employees are unaware of opportunities for advancement. Exhibits are provided below.

Items to consider 1. Create BSC(s) for Nost Vineyards. Do not include targets or rewards. 2. What types of sustainability measures would you recommend for Nost?

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A. OVERVIEW Who: (name position of key decision maker(s)) Where: (Environment); What Major problems/issues/strategies 1. 2. 3. Other minor problems/Issues a. b. c. Why: (major contributing factors) 1. 2. 3. When: (past, present, future.... urgency) B. Alternatives and ANALYSIS of Alternatives Listing of Alternatives (Not necessarily mutually exclusive) A1. A2. A3. Analysis of Alternatives A1. A.2. A3. C. Assessment of Alternatives (can include ranking, probabilities...) D. ASSUMPTION(S) and important missing information (fany) E. RECOMMENDATION (& why?) F. IMPLEMENTATION PLAN/guidance (if applicable) A. OVERVIEW Who: (name position of key decision maker(s)) Where: (Environment); What Major problems/issues/strategies 1. 2. 3. Other minor problems/Issues a. b. c. Why: (major contributing factors) 1. 2. 3. When: (past, present, future.... urgency) B. Alternatives and ANALYSIS of Alternatives Listing of Alternatives (Not necessarily mutually exclusive) A1. A2. A3. Analysis of Alternatives A1. A.2. A3. C. Assessment of Alternatives (can include ranking, probabilities...) D. ASSUMPTION(S) and important missing information (fany) E. RECOMMENDATION (& why?) F. IMPLEMENTATION PLAN/guidance (if applicable)

Answer rating: 100% (QA)

Creating Balanced Scorecards BSCs for Nost Vineyards can help provide a comprehensive framework for evaluating the companys performance across multiple dimensions BSCs typically include a balanced set ... View the full answer