Last year, Tom Sawyer was headhunted from a prominent retailing company by his uncle, Andrew Webster,...

 

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Last year, Tom Sawyer was headhunted from a prominent retailing company by his uncle, Andrew Webster, who happens to be the managing director of the Smart Superstore, Tom's mission is to enhance the sales performance of one of the five retail shops of the Smart Superstore in Ermington, Sydney. If Tom surpasses the other shops' sales performance, he will be rewarded with a substantial bonus. The business's senior accountant recently retired. Tom suggested his best friend, Jimmy Carter, as a replacement for the position. Jimmy is an intelligent individual willing to be flexible in adhering to specific rules to achieve his objectives. On the other hand, Jimmy leveraged his charming personality to bypass the formal recruitment process and secure the position of production manager for his friend. Donald Duck. Tom, Jimmy, and Donald all derive immense pleasure from participating in thrilling endeavours, like car racing and high-stakes gambling. After witnessing your outstanding presentation on the WSU Accounting Information System subject as a guest speaker, Andrew Webster invited you to collaborate on a project reviewing the organisational and shop-level business process. You came across the following facts and engaged in a discussion about them with Andrew: 1. Both Gross Margin Percentage and Days Debtor for Ermington Shop have increased substantially over last year and are higher than other shops 2. Instead of hiring a new cashier, Jimmy assumes the responsibilities of the cashier position following the resignation of the previous cashier. 3. Tom's strong connection with Andrew leads the purchasing department to embrace his suggestion of employing Jimmy's sister as one of the preferred suppliers. 4. Jimmy expedited payments to his sister without obtaining a receiving report, disregarding the essential 3-way matching principle. 5. Despite the absence of an increase in demand, Donald decided to raise the production level of the inventory. 6. Numerous internal documents, such as purchase requisitions, purchase orders, and receiving reports, have been disorganised and cannot be found when required. 7. Vendor invoices were not paid on time, and cash discounts were not taken. Following the discussion with Andrew, he acknowledged that he had been excessively focused on operational efficiency and had not given sufficient attention to the internal control process. Having undergone critical thinking training at WSU, you are confident that you can effectively execute the tasks Andrew has requested below: a. Based on the information collected and events mentioned above, identify five (5) potential problems/issues in the operations. b. Examine the identified problems/issues through two distinct explanations or perspectives. c. Provide recommendations for each problem/issue mentioned in (b), including the underlying reasons and any accompanying assumptions. Last year, Tom Sawyer was headhunted from a prominent retailing company by his uncle, Andrew Webster, who happens to be the managing director of the Smart Superstore, Tom's mission is to enhance the sales performance of one of the five retail shops of the Smart Superstore in Ermington, Sydney. If Tom surpasses the other shops' sales performance, he will be rewarded with a substantial bonus. The business's senior accountant recently retired. Tom suggested his best friend, Jimmy Carter, as a replacement for the position. Jimmy is an intelligent individual willing to be flexible in adhering to specific rules to achieve his objectives. On the other hand, Jimmy leveraged his charming personality to bypass the formal recruitment process and secure the position of production manager for his friend. Donald Duck. Tom, Jimmy, and Donald all derive immense pleasure from participating in thrilling endeavours, like car racing and high-stakes gambling. After witnessing your outstanding presentation on the WSU Accounting Information System subject as a guest speaker, Andrew Webster invited you to collaborate on a project reviewing the organisational and shop-level business process. You came across the following facts and engaged in a discussion about them with Andrew: 1. Both Gross Margin Percentage and Days Debtor for Ermington Shop have increased substantially over last year and are higher than other shops 2. Instead of hiring a new cashier, Jimmy assumes the responsibilities of the cashier position following the resignation of the previous cashier. 3. Tom's strong connection with Andrew leads the purchasing department to embrace his suggestion of employing Jimmy's sister as one of the preferred suppliers. 4. Jimmy expedited payments to his sister without obtaining a receiving report, disregarding the essential 3-way matching principle. 5. Despite the absence of an increase in demand, Donald decided to raise the production level of the inventory. 6. Numerous internal documents, such as purchase requisitions, purchase orders, and receiving reports, have been disorganised and cannot be found when required. 7. Vendor invoices were not paid on time, and cash discounts were not taken. Following the discussion with Andrew, he acknowledged that he had been excessively focused on operational efficiency and had not given sufficient attention to the internal control process. Having undergone critical thinking training at WSU, you are confident that you can effectively execute the tasks Andrew has requested below: a. Based on the information collected and events mentioned above, identify five (5) potential problems/issues in the operations. b. Examine the identified problems/issues through two distinct explanations or perspectives. c. Provide recommendations for each problem/issue mentioned in (b), including the underlying reasons and any accompanying assumptions.

Answer rating: 100% (QA)

a Potential ProblemsIssues in the Operations i Lack of Formal Recruitment Process Jimmy circumvented the formal recruitment process to secure the position of production manager for his friend Donald D... View the full answer