Loyalty Programme: Grab Rewards. Briefly describe a possible member profile of Grab Rewards. Determine how this member
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Loyalty Programme: Grab Rewards.
Briefly describe a possible member profile of Grab Rewards. Determine how this member displays attitudinal and behavioural loyalty. Examine one (1) example of each type of loyalty as exhibited by this member.
Discuss the five (5) characteristics of the loyalty programme that makes it an effective programme.
Propose two (2) improvements that would make the loyalty programme more effective. Justify your recommendations.
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