Managing Stakeholders at Medicare Health centre _ ZA By Gina Abudi, on November 20th. Tshepiso Sebulele is leading a project to implement an online benefits management portal to enable employees to have a "one stop" location to view their health and dental benefits, get answers to benefits-related questions, and enable for changes to be made to health benefit coverage. The requirements of this project were gathered over a two-week period at the start of the project. The project is now near completion and the portal has been developed by the IT/Application Development group. It has been tested and will be rolled out early on in the following week. Tshepiso was approached by a member of the senior leadership team who suggests that it would be of value to add in a component so that employees can also manage their pension account. Tshepiso have had such an experience with this senior leadership team stakeholder in the past. Specifically, he has asked for additional scope for projects at the last minute and has been insistent about getting his requirements included, regardless of the cost. In nearly each situation, the project has not been successful and Tshepiso has had to answer to the fact that the project was not successful. https://www.ginaabudi.com/mini-case-study-managing-stakeholders-part-1/ Answer ALL the questions in this section.

Question 2 (10 Marks) With reference to the above case study, the misunderstandings between Tshepiso and the senior member of a project she is currently busy with may potentially give rise to conflict if left unresolved. According to your own understanding, identify FIVE (5) reasons that bring about conflicts within a project. In addition to the above, identify FIVE (5) factors that influence conflict resolution. Explain how Tshepiso can utilise these factors to assist her to find a resolution to the conflict that she may be potentially facing