Many practices have tried to reduce no-shows through automated text and phone call reminders. But that only solves the issue of forgetfulness. Much more effective are options for online scheduling and virtual visits - yet74 percent of people either lack access to telehealth or have never used it.

By bringing care to wherever patients are, providers can reduce their no-show percentage rate and boost their revenue. Here's why.

• Transportation is no longer an issue with virtual health; neither are childcare issues or work demands. The patient can attend the visit even if they're stuck at home or work.
• Patients intimidated by medical office environments or worried someone will see them walking into a psychiatric practice can feel safer at home.
• Providers can fill in their no-shows at the last minute by keeping a waitlist for same-day appointments. Patients won't hang around in your office all day in hopes of a cancellation- but telemedicine lets them continue their normal routine until an appointment opens up.
• Because patients can pursue their own activities until the appointment, instead of sitting in your waiting room, they're likely to feel more positive and less resentful about delays.
• Patients with mobility issues or illnesses don't need to get dressed, travel or tire themselves out to attend the appointment.

No-shows will never go away entirely. But in the age of digital conveniences, providers can dramatically reduce their losses with new approaches that offer both them and their patients greater flexibility - and higher revenue for their organizations.

Assignment 1

How can a psychiatry department within a hospital reduce no shows appointments to increase quality by offering telepsychiatry options to their patients?