Mercury, Incorporated, produces cell phones at its plant in Texas. A year ago, a consumer survey ranked
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Question:
Mercury, Incorporated, produces cell phones at its plant in Texas. A year ago, a consumer survey ranked the companys cell phones low in product quality. Shocked by this result, Jorge Gomez, Mercurys president, set up a task force to implement a formal quality improvement program. Included on this task force were representatives from the Engineering, Marketing, Customer Service, Production, and Accounting departments. After working together for a year, the task force prepared the quality cost report shown below:
Required:
Expand the company's quality cost report by showing the costs in both years as percentages of both total production cost and total quality cost.
Note: Round your percentage answers to decimal place ie should be entered as
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