MonthCalls$/$HrCS ScoreJob Sat.Esc.Res$\mathrm{.}12,1358884786211,55789985313,55086881190414,05694811083510,5528590139211,5999292893$Monthly Goals: Calls per Hour $($Calls$/$Hr$)13,500,$ Customer Service Score $($CS Score$)85,$ Job Satisfaction $($Job Sat.$)89,$Escalations $($Esc$.)9,$ Resolutions $($Res$.)90$How does the average job satisfaction score compare to the goal?It is $5\mathrm{.}6\%$ lower than the goalIt is $3\mathrm{.}2\%$ lower than the goalIt is $2\mathrm{.}8\%$ higher than the goalIt is $3\mathrm{.}2\%$ higher than the goalIt is $3\mathrm{.}4\%$ higher than the goal