You have an appointment to see George Kirby, sales office manager of Plastic Foods Ltd, with...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
You have an appointment to see George Kirby, sales office manager of Plastic Foods Ltd, with regard to the hire of a Mordex photocopier. You are bristling with anticipation as you know the present contract that Plastic Foods has with Clearprint, your closest competitor, is up for renewal. You have not met Mr Kirby before. As you enter Mr Kirby's office you notice that he appears a little under pressure. After introducing yourself, you say, 'I'd like to talk with you about how we can improve the efficiency of your photocopying operation. I see that you use the Clearprint ZXR photocopier at the moment. What kinds of document do you photocopy in the sales office? The discussion continues, with you attempting to assess his staff's requirements with regard to photocopying facilities and his attitude towards the Clearprint machine. One need is the ability of the photocopier to collate automatically, since some of the documents photocopied are quite lengthy. Another requirement is for the photocopy to be of the highest quality, since it is usual for photocopies of standard letters to be sent to clients. The current Clearprint photocopier does not have a collating facility and the quality, while passable, is not totally satisfactory. Further, there are sometimes delays in repairing the machine when it breaks down, although generally it is quite reliable. At the end of the discussion you summarise the points that have been raised: staff time is being wasted collating lengthy documents; the quality of photostat is not totally satisfactory; and repairs are not always carried out promptly. Mr Kirby agrees that this is a fair summary. Discussion questions During the sales interview, the following objections are raised. How would you deal with them? 1 I'm sorry, I have an urgent meeting in ten minutes' time. Can we make it quick? 2 'We haven't had any major problems with the Clearprint so far 3 'Doesn't your firm have a bad reputation? 4 Aren't your hiring charges much higher than Clearprint's? 5 'How do I know your service will be any better than Clearprint's? 6 'My staff have got used to using the Clearprint. I'll have to spend time showing them how to u your machine.' 7 'Let me think about it. The Clearprint rep is coming next week. I should like to discuss the poine you've raised with him. You have an appointment to see George Kirby, sales office manager of Plastic Foods Ltd, with regard to the hire of a Mordex photocopier. You are bristling with anticipation as you know the present contract that Plastic Foods has with Clearprint, your closest competitor, is up for renewal. You have not met Mr Kirby before. As you enter Mr Kirby's office you notice that he appears a little under pressure. After introducing yourself, you say, 'I'd like to talk with you about how we can improve the efficiency of your photocopying operation. I see that you use the Clearprint ZXR photocopier at the moment. What kinds of document do you photocopy in the sales office? The discussion continues, with you attempting to assess his staff's requirements with regard to photocopying facilities and his attitude towards the Clearprint machine. One need is the ability of the photocopier to collate automatically, since some of the documents photocopied are quite lengthy. Another requirement is for the photocopy to be of the highest quality, since it is usual for photocopies of standard letters to be sent to clients. The current Clearprint photocopier does not have a collating facility and the quality, while passable, is not totally satisfactory. Further, there are sometimes delays in repairing the machine when it breaks down, although generally it is quite reliable. At the end of the discussion you summarise the points that have been raised: staff time is being wasted collating lengthy documents; the quality of photostat is not totally satisfactory; and repairs are not always carried out promptly. Mr Kirby agrees that this is a fair summary. Discussion questions During the sales interview, the following objections are raised. How would you deal with them? 1 I'm sorry, I have an urgent meeting in ten minutes' time. Can we make it quick? 2 'We haven't had any major problems with the Clearprint so far 3 'Doesn't your firm have a bad reputation? 4 Aren't your hiring charges much higher than Clearprint's? 5 'How do I know your service will be any better than Clearprint's? 6 'My staff have got used to using the Clearprint. I'll have to spend time showing them how to u your machine.' 7 'Let me think about it. The Clearprint rep is coming next week. I should like to discuss the poine you've raised with him.
Expert Answer:
Answer rating: 100% (QA)
1 When the boss says hes in a hurry because I know that the interview will take a lot of time I will ... View the full answer
Related Book For
Income Tax Fundamentals 2016
ISBN: 9781337343527
34th edition
Authors: Gerald E. Whittenburg, Steven Gill, Martha Altus-Buller
Posted Date:
Students also viewed these accounting questions
-
You have an appointment with a loan officer at Regions bank to discuss your companys financing needs. The banker asked that you prepare a proforma balance sheet and income statement. Below are the...
-
In the lecture, Professor Murayama talked about how we can use cosmic ray muons to map otherwise invisible things. A particularly novel example he discussed was Luis Alvarez looking for a hidden...
-
What should you know about yourself before you apply for jobs?
-
Delmott sells a snowboard, Xpert that is popular with snowboard enthusiasts. Below is information relating to Delmotts purchases of Xpert snowboards during September. During the same month, 102 Xpert...
-
What is a perception check? When would you use perception checking? Why would it be an important skill to have?
-
Based on the chapter and your own experience where do you see Artificial Intelligence, Augmented reality and the Internet of Things taking strategic communication in the near future?
-
As part of an \(\mathrm{NH}_{3}\)-product life cycle assessment, evaluate the danger of an ammonia release from a missile attack from a 12,000 ton storage tank. Note that the existing facility is a...
-
Moonbay is a home-building corporation that primarily develops retirement communities. Farmtex owns a number of feedlots in Sunny Valley. Moonbay purchased 20,000 acres of farmland in the same area...
-
Create CSS styles to apply to the following HTML so that all paragraph texts are red, all elements inside of paragraphs color the text blue, and elements outside of a paragraph should color the text...
-
Problem 3.1: Determine the base width of a 20-m high trapezoidal concrete gravity dam having a vertical upstream face and a top width of 5 m (see Figure 3.53). Design water depth is 18 m. There is no...
-
Consider the following linear program: Max 3A+2B s.t 1A+1B10 3A+1B24 1A+2B16 A, B0 a. Use the graphical solution procedure to find the optimal solution b. Assume that the objective function...
-
What doesthe term "monetize" mean when speaking about monetarypolicy?
-
What is a subsidy , and what is it usedfor? Explain especially in the business world. a. Does capitalism as a systemsupport government subsidies to firms? Why not? Whatare the moral and practical...
-
What is a reason why the union wage gap might underestimate theactual effect unions have on wages?
-
There are many ways that government imposes price controlsthrough setting price floors or price ceilings to supportmarkets. Instructions Give one example of a government-imposed price control...
-
A U.S. dollar costs 7.5 Norwegian kroner, but the same dollarcan be purchased for 1.25 Swiss francs. 1. What is the Norwegian krone/Swiss franc exchange rate(ENOK/SFr) supposed to be? 2. Suppose that...
-
Use the image to answer the following questions in order: 1. Which of the primate skulls represents a strepsirrhine? 2. Name one characteristic that led you to that conclusion. 3. Which of the...
-
A company pledges their receivables so they may Multiple Choice Charge a factoring fee. Increase sales. Recognize a sale. Collect a pledge fee. Borrow money. Failure by a promissory notes' maker to...
-
Janie graduates from high school in 2015 and enrolls in college in the fall. Her parents pay $4,000 for her tuition and fees. a. Assuming Janie's parents have AGI of $170,000, what is the American...
-
On July 1, 2015, Ted, age 73 and single, sells his personal residence of the last 30 years for $368,000. Ted's basis in his residence is $42,000. The expenses associated with the sale of his home...
-
During the 2015 tax year, Irma incurred the following expenses: Union dues ............................................ $244 Tax return preparation fee .......................... 150 Brokerage fees...
-
What is the direction of the magnetic field at a point vertically (a) above (b) below segment 1 in Figure 28.5? Figure 28.5 Mapping the magnetic field of a current loop. The magnetic field...
-
Make a sketch showing the directions of the magnetic forces exerted on each other by (a) an electron moving in the same direction as the current through a wire, (b) a moving charged particle and a...
-
As the current loop in Figure 28.10 rotates over the first \(90^{\circ}\), do the magnitudes of (a) the magnetic force exerted on the horizontal sides and (b) the torque caused by these forces...
Study smarter with the SolutionInn App