Ms. Richardson states her insurance carrier is refusing to pay the charges for Dr. Martins office visit and lab today. She asks for the medical assistants help in solving this matter. The medical assistant should:

A. Tell Ms. Richardson that is not part of the job and she should call herself.

B Tell Ms. Richardson that eventually her insurance carrier will come around and pay so just wait a bit and see.

C Offer to call the insurance carrier and explain the charges. Maybe the medical assistant forgot 

D Tell Ms. Richardson it is not the clinics problem, and she must pay the bill in full.