One of Hotel Paradise housekeeping department biggest challenges was how to work as a team to accomplish departmental functions, and build a department brand on a trusting relationship among the employees, and supervisors and department manager.

1. Explain how Hotel Paradise housekeeping department could develop as a team, build trusting relationships among its members and create an environment that exemplifies the Hotel Paradise standards. 2. What would be your approach for introducing the new processes and procedures to the housekeeping department? 3. What do you believe are the risks and benefits to Bradley's processes and procedures? 4. How was Bradley Spencer able to get full commitment from the department team members? Discuss some other pointers that you think would have worked just as well. 5. What do you think were the main challenges Bradley had to deal with in terms of rebuilding Hotel Paradise housekeeping department? Elaborate. 6. In your experience, do you think that the shift Bradley took (once a team attended the Ritz Carlton's housekeeper's workshop) towards a better workplace will increase or decrease productivity and build a better work environment for the employees? 7. Discuss whether Hotel Paradise HK department made full recovery based on the fact that Bradley Spencer beamed with pride and joy as he walked to his office one late afternoon, pulled his tie from around his neck, grabbed his belongings, and headed out his office door for home.