One step in a recommended process to repair a poor customer experience is to do what? Group of answer choices Stay on the defensive, never give in unless the situation becomes dangerous. Crack open a beer and invite the customer to have a relaxing beverage. Ensure store policies and regulations are clearly posted and visible throughout the store.

Explain to the customer s/he is a blowhard and should take her/his business elsewhere. Empower and train front line employees to exercise judgment to resolve customer service problems.

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