Operations and processes management is the activity involving the administration of resources and processes which generate products and services. Core knowledge for performing this discipline comes from the management of operations, which examines the way in which an organization produces goods and services. In some organizations, the operations manager may be called by another name, for example, a store manager in a supermarket, or a primary care manager in a hospital. Please examine the question below and relate your responses to the example provided.

1. What is productivity improvement and why is it important?

2. Why has supply chain become so important in modern operations?