Over the course of our semester, we have discussed Quality Management at length. These operational concepts and strategies provide for a checks and balances system at every level in an organization. At times, quality control is implemented at the lowest level, and other times it may only be a key validation step at the end of a process.

As a new manager in a large distribution facility, it is your responsibility to maintain a robust and healthy quality control program. What are the key components of your quality system and how do you maintain a high level of quality? What defects and failures have been become bottlenecks in your organization and how will you provide corrective actions to get back on track? How do you implement new quality steps into your operations processes and ensure they are sustainable?