Part 1) At Vermont Teddy Bear how did what the organization do (strategically speaking in terms of business operations & strategy) until 2010 lead to having an IT infrastructure that was such a mess (in terms of many different applications and middleware)?

Part 2) In the context of the VTB case (as of the time it was written, not now!) do you think that there are business processes at VTB that could be improved?

Part 3)In considering the approaches for achieving business Process improvement (see Chapter 2 section 2) which ones do think are relevant to VTB's situation? Why?