Please read the article" The Airlines Making Refunds More Difficult"

https://www.wsj.com/articles/the-airlines-making-refunds-more-difficult-11585747737.

The report disclosed that travelers who have run into huge hassles with airlines refusing to refund canceled flights, pocketing millions owed to consumers, and charging some fees even when they publicly announce they are waiving fees due to COVID-19. And some Airbnb landlords have denied refunds, even after the company said refunds would happen, because of a limited window when cancellations will be refunded. It has left many travelers out thousands of dollars for trips they will never reschedule. With the coronavirus crisis, airlines have imposed new policies that may violate federal rules

So, The Transportation Department requires giving customers an option to take a full refund if the airline cancels a flight. Yet many airlines, U.S. carriers, as well as airlines flying to the U.S. covered by the same regulation, are offering only a voucher toward future travel. Why would the airlines think that such a policy could possibly work and what might their justification(s) be? Also, Nine U.S. senators recently sent letters to airline CEOs urging them to give customers full cash refunds for canceled flights "in light of the pressing need and unprecedented bailout" that the airline industry just got from Congress. Is this a reasonable request or an example of Congress "arm twisting" companies during an unprecedented financial crisis? Make points on both sides of the argument.