Please re-phrase the below paragraphs:

-Ease of use by call center technicians

Create workflows that recognize the customer submitting a new ticket, then routes that ticket to the appropriate support rep based on pre-set criteria that you define. Set up support workflows that track open cases and alert you when the ticket's service level agreement resolution time exceeds the due date, expediting case closure and keeping your team focused and on track.

Call escalation features

Support workflows that automate the process of assigning priority to incoming support tickets. The use of web rules set the criteria that determines a ticket's priority, and the system will automatically prioritize the ticket.