Practice on-going and continuous quality improvement in maximizing competitiveness in order to produce goods or services of world-class quality Assignment description: This assignment requires a group of 3-5 students to identify and propose a new or improvise the current services offered by the cat hotel service in Malaysia. Finally, students will need to present their idea through a video presentation.

Assignment requirements:

1. 3-5 members in a group.

2. Choose ONE (1) cat hotel service in Malaysia.

3. Discuss THREE (3) types of negative aspects or complaints about the perception of customers on the overall performance of the cat service hotel processes.

4. Each group will be required to propose THREE (3) new improvement plan or improvise the current services offered by the cat hotel service to make the customer satisfy.

5. Please justify and support your answer with relevant diagram/photos/video.

6. Prepare power point slide of your justification and group leader must submit it together with the Presentation Rubric (Appendix I) in PDF format in the e-learning.

Presentation:

1. Presentation will be held on Week 12.

2. Students must prepare proper power point slides to show their justification and idea.

3. Please refer to Appendix II for the criteria that will be evaluated for this project.

ASSIGNMENT 2

PMS 3383 QUALITY MANAGEMENT PROJECT EVALUATION FORM (PROBLEM SOLVING)

Answer rating: 100% (QA)

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